At Groceville, we prioritize your satisfaction and aim to ensure your experience with us is positive.
Our Refund and Returns Policy is designed to be straightforward and customer-friendly.

Easy Returns within 3 Days

We allow returns within a short window of 3 days post-purchase, giving you the flexibility to make a confident buying decision.

Condition of Returns

For a return to be accepted, items must be in the same condition you received them: unopened and within the original packaging.

Initiating a Return

To initiate a return, contact our customer service or submit a return request through your account on our website.
We will guide you through the process for a smooth experience.

Refunds Process

Refunds are processed to the original payment method used during purchase,
Refunds are sent to the original payment method within 3-5 business days .
For in-store returns, we offer an immediate cash refund.

Shipping for Returns

You may return items directly to our store or opt for a hassle-free pickup arranged via our website.

Non-returnable Items

Please note, perishable goods, opened items, and personal care goods are excluded from returns due to hygiene and safety reasons.

Exchanges and Damaged Goods

Received a faulty item? We offer exchanges to replace any defective merchandise or will address any issues reported within 48 hours of delivery.

For detailed guidance or if you have questions, don’t hesitate to reach out to our customer support team.
We’re here to ensure your experience with Groceville is nothing short of excellent.